On the left hand main menu, mouse over the “Service Providers” and click on the "View All Providers". On the Listing Page, Locate the Provider from the listing page, click on the Name. Four things [...]
Locate the Provider from the listing page, click on the Name. Edit Provider Page, has two main tabs, Details and Address and two widgets, "Link a Contact" and "Internal Notes".
Make sure that this is the only Primary or Alternate Contact for this property. Also confirm (by using the drop-down menu) if the user is an occupant of the unit or not. You need to [...]
A Property can only ever have one Primary and one Alternate Contact.